What Customers Are Saying About Collins
Second Opinion Stories
Collins regularly gets calls from homeowners who got a quote elsewhere that didn't sit right. More often than not, there's a reason.
"I can’t say enough good things about Collins Heating & Cooling! Our furnace went out, and after getting a sky-high repair quote from another company, we decided to call Collins for a second opinion. Mark came out, quickly diagnosed the real problem, and fixed it for a fraction of the first quote. We felt so informed and taken care of."
"I called out a company (who will remain nameless) for a furnace cleaning. From the moment the technician opened the furnace door he was painting a picture of gloom and doom. I called Collins for a second opinion. Mark thoroughly inspected the furnace and assured me it was in fine working order. He saved me thousands of dollars."
"Collins performed like a 5-star company, and this is very hard to find. They surpassed all of the wonderful reviews we have read about Collins. After a speedy repair by Collins, our older furnace is operating perfectly when other companies said we needed a new one."
"Called Collins for an estimate for a new AC unit because another company said I needed a new one. Their cheapest was $4,600. When he arrived he asked if he could look at it first — he was able to fix it for $275. Collins is the only HVAC people I will ever use. Definitely trustworthy."
Honest Pricing & No Upsells
You know the price before any work starts. And you’ll never hear a pitch for something you don’t need.
"Our AC broke down during the last heat wave, and we got scheduled to come out right away to check. Mark is super transparent, and he will tell you what he’s going to do and what it will cost before he does it."
"Mark was fantastic! He responded right away. He did a very thorough exam of both our AC unit and furnace and explained things very clearly. He never tried to upsell us or give us more than we need. Highly recommend!!"
"Our air conditioner just stopped working one day. We called and they were able to come by a couple hours after the call was made. Mark was professional, quick, did not try to upsell, and charged us a fair price. Highly recommend."
AC Repair
What to expect when you call Collins about a broken air conditioner.
"This SAME DAY service I received from Mark was literally THE best service I ever received in my lifetime from any service provider, PERIOD! This man is honest, knowledgeable, kind and extremely reasonable. Please don’t waste time searching anywhere else."
"We called Collins and Mark was able to come out the same day. He was very professional and took care of our AC problem the same day. He even agreed to come back and check our unit before Fall arrives."
"I called Mark on a Saturday, left a message and he called me back within a half hour and made it out within 2 hours to fix our AC unit! Mark is extremely professional, friendly, and runs his business phenomenally!"
Furnace & Heating Repair
When the heat stops working in a NW Indiana winter, these homeowners called Collins.
"I called Mark on a Sunday and he answered the phone. This is almost unheard of now because all the companies want you to leave a message. Mark was able to fix my furnace the same day and he had the part on his truck."
"My heat went out and from the reviews and being a local business I called Collins Heating and Air. Mark was able to come that day. He got the part and was here first thing the next day to install. He was informative and nice. I would definitely use Collins again."
"We were referred to Mark by my dad who raved about him; and he was right! Mark was able to come to our home to check out our furnace within a day of my initial phone call — much faster than any other company I contacted."
Furnace & AC Installation
What homeowners experience when they choose Collins for a new system.
"Came out the same day I called. Within 48 hours I had a brand new furnace. You can’t beat the price, quality, or the service."
"Mark came out very promptly to give us an estimate. He was very professional and took his time explaining everything to us. He was also very patient with all of my questions, and answered them all. His price was the best of the three estimates we received."
"A+++ We are so happy with Mark and Collins Heating & Cooling. Great service. Very professional. Honest. Great pricing. Arrived on time for every call. Mark was actually the one doing all the work himself. He made sure everything was done right."
"I’d give Mark 10 stars if I could. Came right over after our induction blower went out, diagnosed the problem same day, presented options, ordered new furnace next day; came over for the removal, new furnace 2 days later; took care of permit, too. Very happy — highly recommended."
Local, Personal, Trustworthy
What keeps NW Indiana homeowners coming back — and referring their neighbors.
"You have questions, he has answers. The best of the best, truly cares for his customers. You are more than just a dollar sign to Collins. This is the rare, personal company that you can no longer find."
"As a new homeowner, I’ve encountered a couple of issues over the past few months, and I sincerely don’t know what I would have done without him. He not only fixes the immediate problem, but educates you on how to prevent future issues. Mark is the only HVAC person I’ll ever use."
"Mark is the hardest worker I have ever had in my home. He offers more than fair prices, does a phenomenal job, answers all your questions, cares about your safety and comfort. He is a straight shooter and his word is gold. Call him. You will be glad you did."
"Mark is a stand-up guy. Honesty and dependability are a lost service, but Mark lives by this creed. Feel self-assured that when he is on the job it will be done in a top-of-the-line manner and he makes you feel like you are the most important job he has that day."
Had a Good Experience?
If Collins serviced your system and the work was solid, a Google review helps other NW Indiana homeowners make a confident decision. It takes about two minutes.
Leave a Review on GoogleReady to Schedule Service?
Serving Highland, Munster, Griffith, Schererville, Dyer, St. John, and Hammond since 2005.
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