Information Collected and Stored Automatically
collinsheatingandcooling.com automatically collects some technical information from you when you visit the site in order to give you the best possible experience. collinsheatingandcooling.com uses web measurement technology (Google Analytics) to automatically track how visitors interact with collinsheatingandcooling.com including where they came from, what they did on the site and whether they completed any pre-determined tasks while on the site. This type of usage is classified by the Office of Management and Budget as Tier 2 usage since it is a multi-session web measurement. Aggregate data is used to help Collins Heating & Cooling improve our user interface and diversify our content offerings to meet the needs of our customers, track operational problems, prevent fraud and improve the effectiveness, security and integrity of the site. This information does not identify you personally and data is only retained in accordance with the Collins Heating & Cooling data retention policy. For each page that you visit, we collect and store only the following technical information:
- Date and time of access
- URL address of the collinsheatingandcooling.com webpage visited
- Internet domain and IP address from which our website was accessed
- Type of browser and operating system used to access our site (if provided by the browser)
- URL address of the referring page (if provided by the browser)
- Completion or success status of the request for a web page or other on-line item
- File size of the webpage visited
This information is only used to help us make the site more useful for you. With this data we learn about the number of visitors to our site and the types of technology our visitors use. We never track or record information about individuals and their visits and we do not share this data with anyone outside Collins Heating & Cooling unless necessary for law enforcement purposes.
There are two types of cookies. A session cookie is a line of text that is stored temporarily in your web browser’s memory cache, and will expire when the browser is closed. A session cookie is not placed on any hard drive, and it is destroyed as soon as you close your browser. A persistent cookie is saved to a file on your hard drive and is accessed whenever you re-visit the website that put it there. This lets that website remember what you were interested in the last time you visited.
We use persistent cookies to enable Google Analytics to differentiate between new and returning collinsheatingandcooling.com visitors. Persistent cookies remain on your computer between visits to collinsheatingandcooling.com until they expire. We also use persistent cookies to block repeated invitations to take the customer satisfaction survey. The persistent cookies that block repeated survey invitations expire in 90 days.
Collins Heating & Cooling may utilize third party services to enhance its distribution of data and information (e.g., videos) through links from the collinsheatingandcooling.com web site. A persistent cookie may be set by such a third party provider when you click on the provider’s link in order to access U.S. Collins Heating & Cooling Data (e.g., play a video).
By default, persistent cookies and web measurement technologies are automatically used when you visit collinsheatingandcooling.com. Nevertheless, if you decide to disable or remove cookies from your browser, you will continue to have access to all information and resources on collinsheatingandcooling.com. To learn more about how to disable cookies in your browser please visit http://www.usa.gov/optout_instructions.shtml
Information Collected from Interactive Forms and Surveys
collinsheatingandcooling.com provides interactive forms that let you voluntarily submit personal information (such as your e-mail address, name, or phone number). This occurs when send questions and comments to the collinsheatingandcooling.com team. In these cases, all submitted information is used only for the express purposes for which it is provided, and is not made available to any third party.
collinsheatingandcooling.com only shares information you voluntarily provide with other government agencies if required by law. Any personal information you provide will be protected to the extent permissible under the Freedom of Information Act and Privacy Act.
Collins Heating & Cooling may also use online survey instruments to obtain feedback on your experience with collinsheatingandcooling.com or offer giveaways. The survey reports are available only to collinsheatingandcooling.com managers and other staff who require this information to perform their duties. Collins Heating & Cooling retains the data from the survey results in accordance with its data retention policy.
Privacy Impact Assessment (PIA)
The E-Government Act requires agencies to conduct privacy impact assessments for collections of information through electronic information systems or otherwise and make them publicly available.
Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the Internet. collinsheatingandcooling.com does not knowingly contact or collect personal information from children under 13. collinsheatingandcooling.com is not intended to solicit information of any kind from children under 13.
It is possible that by fraud or deception we may receive information pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you want to notify us of our receipt of information by children under 13, please do so by sending information in via our contact form.
Social Media and Third Party Websites
Collins Heating & Cooling uses some social media tools and websites to interact with its customers and resource partners. Social media websites are used to publicize Collins Heating & Cooling programs and services and engage with members of the public. Collins Heating & Cooling privacy and other web policies do not apply to these third party sites and we encourage you to read the policies of the third party site when deciding whether to use it. The official Collins Heating & Cooling “social media” sites are listed below.
Links to Other Sites